Terms of Service

• “Client”: A business entity that subscribes to H.A.U.L. Pass to request on-demand warehouse labor services.
• “Lumper”: An independent worker dispatched through the Platform to perform warehouse labor at Client locations.
• “Dispatch”: A service request created by a Client for one or more Lumpers to perform work at a specified location.
• “Tier”: The classification of service level (Tier 1 through Tier 4) that determines crew size, equipment requirements, and pricing.

The Platform is available to businesses with valid business email domains. Public email providers (Gmail, Yahoo, Outlook, etc.) are not accepted for Client accounts. You must be at least 18 years old and authorized to bind your organization to these Terms.

Each Client organization is identified by its company email domain. The first user to register sets the domain for the organization. Additional users from the same domain may be added by a Client Administrator.

Upon registration, each Client is assigned a unique six-digit H.A.U.L. Pass number. This number serves as your permanent account identifier across the Platform and may be referenced in communications, invoices, and support interactions.

H.A.U.L. Pass is a monthly subscription service. By creating an account, you explicitly authorize recurring monthly charges to the payment method you provide during registration. Your subscription status is either Active or Inactive.

• Tier 1 Subscription: Billed monthly at the current rate ($625/month). Each billing cycle includes one (1) Tier 1 service credit.
• Additional Requests: You may request additional Tier 1 services beyond your included credit at the same per-service rate. These are charged to your card on file at the time of request.
• Tier 2 (3-4 Man Unload / Pallet Re-Stack, 3-4 crew): $1,250 per dispatch. Payment is pre-authorized at request time and captured upon job completion.
• Tier 3 (Transload, 1-2 crew): $2,825 per dispatch. Payment is pre-authorized at request time and captured upon job completion.
• Tier 4 (Full Service Rework, 3-4 crew): $3,450 per dispatch. Payment is pre-authorized at request time and captured upon job completion.
• No Processing Fees for Members: H.A.U.L. Pass members are not charged any processing fees on subscription billing or dispatch charges.
• Payment Method: H.A.U.L. Pass subscription and dispatch payments are processed via credit or debit card through our PCI-DSS compliant payment processor.
• Billing Address: You are required to provide a billing address during registration. This address appears on all invoices and receipts. You may update your billing address at any time through your account settings.

• Each subscription payment grants one (1) Tier 1 credit, valued at the current Tier 1 service rate.
• Credits may be applied to any service tier. When a credit is applied to a higher-tier request (Tier 2, 3, or 4), the credit offsets the price by its dollar value, and the remaining balance is charged to your payment method before dispatch.
• Service Level Agreement credits (issued when our service-level agreement is not met) must be used before Tier 1 subscription credits. Service Level Agreement credits apply only to Tier 1 requests.
• Only one (1) Service Level Agreement credit may exist per Client at a time.
• Credits are non-transferable and hold no cash value.

By creating a H.A.U.L. Pass account and checking the authorization box during registration, you agree to the following:

• Your payment method will be charged the monthly subscription fee automatically on each billing cycle.
• Per-dispatch charges for services beyond your included credit will be pre-authorized and captured upon completion.
• Cancellation fees, if applicable, will be charged as described in Section 6 (Dispatch & Cancellation).
• You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period.

Clients who cancel their H.A.U.L. Pass subscription and later choose to re-enroll are subject to a one-time re-enrollment fee of $625.00. This fee is charged on the Client's first invoice upon re-enrollment, in addition to the standard $625.00 monthly subscription fee, resulting in a total first-month charge of $1,250.00.

• The re-enrollment fee applies regardless of the duration between cancellation and re-enrollment.
• This fee is waived for Clients who maintain an active, uninterrupted subscription.
• The re-enrollment fee is non-refundable once charged.

Cancellation

You may cancel your H.A.U.L. Pass subscription at any time from your account settings. When you cancel:

• Your subscription remains fully active until the end of the current billing period you have already paid for.
• You retain access to all Platform features, including dispatching, until your paid period expires.
• No additional charges will be made after cancellation.
• Once the paid period ends, your account status changes to Inactive and dispatch services are suspended.

Reactivation

If you change your mind after canceling, you may reactivate your subscription at any time before the end of your paid billing period:

• Reactivation is instant and does not require a re-enrollment fee.
• Your billing cycle continues as if no cancellation was requested.
• All existing credits, settings, and account data are preserved.

If your subscription has already ended (your paid period has expired), you must re-enroll as described in Section 4b. The re-enrollment fee applies.

For Tier 1 service requests, we commit to having at least one (1) verified Lumper arrive on site and clock in within two (2) to four (4) hours of payment authorization or credit consumption in primary service zones (“Guaranteed Response Window”). If this window is missed, a Service Level Agreement credit is issued within sixty (60) minutes of the miss.

If we fail to meet this commitment, the Client receives one (1) Service Level Agreement credit, subject to the following conditions:

• The guarantee clock begins when payment is authorized or a credit is consumed.
• The guarantee is met when at least one Lumper arrives on site and clocks in via the Platform's geofenced PIN system.
• If a Client refuses a Lumper's clock-in (e.g., because the full crew has not yet arrived), the Client is not eligible for a Service Level Agreement credit.

The Company reserves the right to pause the guarantee clock under certain conditions, including but not limited to: natural disasters, severe weather, road closures, facility access issues, or Client-caused delays.

Each dispatch is assigned a globally sequential request number (e.g., EZ-001000) upon submission. This number uniquely identifies the dispatch across the entire Platform and is used for all correspondence, tracking, and invoicing. Once a dispatch is submitted and payment is authorized, the Platform begins matching Lumpers to the request.

Cancellation Policy

• No Fee: If no Lumper has accepted or all Lumpers are more than five (5) miles from the dispatch location, the dispatch may be canceled at no charge.
• Cancellation Fee: If any accepted Lumper is within five (5) miles of the location or any Lumper is clocked in:
  • 1-2 man crew: $225 cancellation fee
  • 3-4 man crew: $450 cancellation fee
• Tier 3 & 4: Once work has begun, the dispatch cannot be canceled regardless of crew status.

When a cancellation fee is applied, any consumed credit (Service Level Agreement or Tier 1) is returned, and only the cancellation fee is billed.

Businesses that are not H.A.U.L. Pass subscribers may request lumper services through our website reservation system. Non-member reservations are subject to the following terms:

• Non-member reservations are assigned the same globally sequential request number format (e.g., EZ-001000) used by H.A.U.L. Pass dispatches.
• Phone support can answer questions and provide booking guidance, but reservation submission is completed online.
• Pricing for non-member reservations is listed on our website and may differ from H.A.U.L. Pass member pricing.
• Payment is required before dispatch. Lumper teams are not dispatched until payment is confirmed.
• Payment methods accepted include credit card, Comcheck, EFS, and T-Check. Credit card payments are processed immediately. Comcheck, EFS, and T-Check codes require manual verification by our team before the reservation is confirmed.
• Credit Card Processing Fee: A 4% processing fee is applied to all non-member reservation payments made by credit card. This fee is added to the service total and displayed before submission. No processing fees apply to H.A.U.L. Pass member charges or check-based payment methods.
• An invoice is generated for each reservation. Once payment is confirmed, a paid invoice showing a zero balance is sent to the customer via email.
• Non-member reservations do not include Service Level Agreement guarantees, credits, or subscription benefits.
• To process and verify reservation requests, we may collect and store address-related metadata you submit (such as formatted address details, location reference identifiers, and approximate coordinates), along with contact and payment information.
• All information must be accurate and verifiable. We record your IP address, email, phone number, and payment details with every reservation. Submitting false, fabricated, or fraudulent information — including fake names, invalid contact details, fictitious addresses, or invalid payment codes — will result in immediate reservation cancellation and a permanent ban from all EZ Lumper Services platforms.

Cancellation & Refund Policy for Non-Member Reservations:

• Full refund is provided for reservations cancelled in advance, before a lumper team has been dispatched.
• Cancellation fee applies if a lumper team has been dispatched and is en route or within five (5) miles of the service location, or is already on-site.
• No refund is provided if work has already started.
• For credit card payments, refunds are processed to the original payment method. For check-based payments (Comcheck, EFS, T-Check), refunds are processed manually and may take 3–5 business days.

We may issue promotional discount codes from time to time. Promo codes are subject to the following:

• Each code has specific terms including expiration date, maximum number of uses, and discount amount or percentage.
• Codes may be limited to one use per customer or per reservation.
• Codes are non-transferable, have no cash value, and cannot be combined with other offers unless explicitly stated.
• We reserve the right to deactivate any promotional code at any time without notice.
• Promo code usage is logged and associated with the applicable reservation for auditing purposes.

Contractors clock in and out using a server-generated 4-digit PIN, verified by the Platform's geofenced system. PINs are auto-generated by the system and cannot be chosen or changed by the contractor. PINs can only be used within 0.25 miles of the dispatch location. If a contractor leaves the geofence during a job, the Platform automatically clocks them out. Re-entry requires a new clock-in with point-of-contact approval.

Contractors who mark themselves as “available” consent to sharing their location for the purpose of proximity-based dispatch matching. Location sharing during availability can be stopped at any time by toggling off availability in the Lumper Portal.

After accepting a dispatch, Lumpers are required to share their location. This data is used to provide real-time tracking to Clients and to enforce geofence policies. Lumpers who refuse location tracking will be released from the dispatch and may be marked ineligible for future work.

Clients see Lumper first name and last initial on the live map. Precise GPS data is encrypted and retained for thirty (30) days, after which only summary metrics are kept for ninety (90) days.

Lumpers (Emergency Response Specialists) who perform work through the Platform are compensated based on the following terms:

• Standard Rate (Emergency Response Specialist): $17.50 per hour.
• Forklift Operator Rate: $20.00 per hour for dispatches that require forklift operation, when performed by a certified forklift operator.
• Time Rounding: All work time is calculated and paid in quarter-hour (15-minute) increments. Within each quarter-hour block, minutes 0 through 7 round down to the beginning of the block, and minutes 8 through 14 round up to the next quarter-hour.
• Minimum Guaranteed Pay: Every completed dispatch carries a four (4) hour minimum guarantee. If a Lumper clocks in and completes any work, they are paid for a minimum of four (4) hours regardless of the actual time worked. At the standard rate this equals $70.00; at the forklift operator rate this equals $80.00.
• Clock Records: Pay is calculated from the clock-in and clock-out records captured by the Platform's geofenced timekeeping system.
• Payout Method: Payouts are deposited directly to the Lumper's bank account through our payment processor. Lumpers must complete payment setup during onboarding to receive payouts.
• Payout Timing: Payouts are processed according to the current payout schedule and are subject to verification of clock records.

Individuals may apply to work as Emergency Response Specialists (Lumpers) through our online careers form or by emailing a resume to careers@ezlumperservices.com. By submitting an application or resume:

• You consent to our automated review system scoring your application based on stated qualifications (certifications, experience, availability). Hiring criteria and approval rules are established by our operations team, and automation applies those operations-defined rules.
• Resumes sent via email are stored securely and associated with your application. If no existing application matches your email, one is created automatically.
• If your required assessment score is at least 80%, your application may be automatically approved and moved into onboarding, including account setup and onboarding invitation delivery.
• If your assessment score is below 80% (low-grade) or incomplete, your application remains in manual review and requires explicit operations-team approval before onboarding.
• Application data is retained as described in our Privacy Policy.

Upon acceptance into the Emergency Response Specialist program, contractors must complete the following before receiving job offers:

• Skills Assessment: Contractors complete one or more assessments relevant to their service capabilities. Each assessment has a passing score; contractors may reattempt up to three (3) times.
• Independent Contractor Agreement: Contractors must sign an independent contractor agreement acknowledging that they are not employees of EZ Lumper Services and are responsible for their own taxes, insurance, and work authorization.
• Non-Disclosure Agreement: Contractors agree not to disclose client locations, load details, or any proprietary platform information.
• Clock-In PIN: Each contractor is assigned a unique, auto-generated 4-digit PIN by the system. This PIN is used for clock-in/out verification and cannot be changed by the contractor.
• Tax Information (SSN): Social Security Numbers are collected only at the time of first payout, not during onboarding. SSNs are encrypted at rest and used exclusively for IRS Form 1099 reporting at the end of each tax year.
• Mandatory Safety Training: Contractors must complete an interactive safety training module covering proper lifting techniques, pallet stacking, slip/trip/fall prevention, dock and trailer safety, PPE requirements, hazard communication, equipment awareness, heat stress and fatigue prevention, emergency procedures, and site-specific safety rules. Each topic includes a comprehension checkpoint that must be passed before proceeding.
• Digital Safety Sign-Off: Contractors must digitally acknowledge PPE requirements, incident reporting obligations, and site-specific safety rules.
• Reliability Scoring: Each contractor's reliability is tracked across five factors: acceptance rate, response time, on-time arrival, completion rate, and incident history. Safety compliance is also factored into the overall score used for dispatch matching. Low reliability or safety scores may result in reduced job offers or suspension.
• Dispatch Matching: When a dispatch is submitted, the Platform uses a scoring algorithm to rank eligible contractors based on proximity to the job site, reliability score, safety compliance score, relevant experience, historical response time, and current availability status. Offers are extended in ranked order. Contractors who consistently accept and complete jobs promptly receive higher scores and more frequent offers.

All contractors must complete mandatory safety training before their first assignment. The safety training program includes:

• Interactive Training Module: Safety training is delivered through an interactive module with ten (10) illustrated topic sections. Each section covers a specific safety domain — including proper lifting techniques, pallet stacking and weight distribution, slip/trip/fall prevention, dock and trailer safety, PPE requirements, hazard communication, equipment awareness, heat stress and fatigue prevention, emergency procedures, and site-specific safety rules. Each topic concludes with a comprehension checkpoint that must be answered correctly before advancing.
• Knowledge Assessment: A knowledge assessment with a minimum 80% passing score validates comprehension of safety training material. Contractors may reattempt if they do not pass on the first attempt.
• Per-Job Site Safety Acknowledgment: Before beginning work at each facility, contractors must acknowledge that the facility may have unique hazards and agree to follow dock supervisor instructions and site-specific safety rules.
• PPE Requirements: Contractors are required to wear closed-toe boots, gloves, and a safety vest at all times while on a job site. PPE compliance is tracked and factored into assignment matching.
• Incident Reporting: Contractors must report any injury, near miss, or unsafe condition immediately through the platform's incident reporting system. All reports are reviewed by management.
• Safety Compliance Scoring: Safety compliance is tracked and factored into assignment matching. Contractors who maintain strong safety records receive priority for job assignments. Failure to comply with safety standards may result in reduced assignment priority or removal from the platform.

After each completed dispatch, Clients are invited to rate the Emergency Response Specialists who performed the work. Feedback includes:

• Overall rating (1–5 stars)
• Category ratings for professionalism, punctuality, and work quality
• Optional written comments

Feedback is used internally to maintain service quality, recognize outstanding workers, and address performance concerns. Ratings contribute to each Lumper's aggregate performance score visible to our operations team.

By using the Platform, providing your phone number on our website forms, or opting in to communications, you consent to receive SMS, email, and other electronic messages from EZ Lumper Services. These include:

• Service Notifications: Dispatch offers, assignment updates, PIN codes, clock-in/out confirmations, and departure check-ins.
• Transactional Messages: Reservation confirmations, billing receipts, payment failure alerts, and subscription status changes.
• Operational Alerts: System health notifications, SLA alerts, and escalation notices.
• Weekly Activity Reports: Active subscribers receive a weekly summary of all dispatch requests submitted during the previous week, including who requested each service, service tier, location, and current status. Reports are sent every Monday morning to all active users on the account.
• Scheduled Service Reminders: Clients and reservation holders receive automatic countdown emails before their scheduled service — a reminder approximately 24 hours before the appointment, and another approximately 2 hours before the team arrives.

Message and data rates may apply. Message frequency varies based on your activity on the Platform.

You may opt out of non-essential marketing messages at any time by replying STOP to any SMS. Opting out of operational messages may affect your ability to use the Platform.

For help, reply HELP to any SMS or contact support@ezlumperservices.com.

In the event of a payment dispute (chargeback), the Client's dispatch capability is immediately suspended until the dispute is resolved. Additional fees may apply as outlined in our dispute resolution policy.

Communication between Clients and Lumpers is routed through masked phone numbers. Neither party sees the other's real phone number. All messages are logged. Abusive or harassing content may result in muting, holds, or account suspension.

Client Administrators can add users to their organization and assign permissions (request service, view invoices, view tracking). You are responsible for all activity under your account.

You agree not to:

• Circumvent Platform messaging to contact Lumpers directly
• Provide false, fabricated, or misleading information on dispatch requests, reservations, or registrations
• Submit invalid, stolen, or fraudulent payment information (including credit card numbers, Comcheck codes, EFS codes, or T-Check codes)
• Harass, threaten, or abuse Lumpers or Platform staff
• Attempt to manipulate Service Level Agreement credits or dispatch matching
• Use the Platform for any unlawful purpose

Fraud Enforcement

We log IP addresses, email addresses, phone numbers, and device information for all form submissions and reservations. If we determine that information submitted is false, fraudulent, or intended to abuse our services, we reserve the right to:

• Immediately cancel the associated reservation or dispatch without refund
• Permanently block the associated email address, phone number, and IP address from future use of our Platform and reservation system
• Report the activity to relevant authorities if warranted
• Pursue any available legal remedies for damages incurred

Blocked users may contact support@ezlumperservices.com to appeal a block.

To the maximum extent permitted by law, EZ Lumper Services shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total liability for any claim shall not exceed the fees paid by you in the twelve (12) months preceding the claim.

Either party may terminate the subscription at any time. When you cancel your subscription, you retain full access until the end of the current paid billing period. Upon termination, outstanding invoices remain due. You may reactivate your subscription before the paid period ends (see Section 4c). We may suspend or terminate your access for violations of these Terms, non-payment, fraud, or abuse.

We may update these Terms from time to time. Material changes will be communicated via the email on file. Continued use of the Platform after changes constitutes acceptance.

These Terms are governed by the laws of the State in which EZ Lumper Services is incorporated, without regard to conflict of law provisions.